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Customer interaction in service innovation: seldom intensive but often decisive. Case studies in three business service sectors
Kuusisto, Arja, Riepula, MikkoVolume:
55
Year:
2011
Language:
english
Journal:
International Journal of Technology Management
DOI:
10.1504/ijtm.2011.041686
File:
PDF, 217 KB
english, 2011