HOW EMOTIONAL LABOR INFLUENCES WORKER PRIDE, JOB...

Public Performance & Management Review 2009 / 09 Vol. 33; Iss. 1

HOW EMOTIONAL LABOR INFLUENCES WORKER PRIDE, JOB SATISFACTION, AND BURNOUT: An Examination of Consumer Complaint Workers

MYUNG H. JIN and MARY E. GUY
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Volume:
33
Language:
english
Journal:
Public Performance & Management Review
DOI:
10.2307/40586755
Date:
September, 2009
File:
PDF, 1.40 MB
english, 2009
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