Using volume flexible strategies to improve customer...

Journal of Services Marketing 2008 / 05 Vol. 22; Iss. 3

Using volume flexible strategies to improve customer satisfaction and performance in health care services

Powers, Thomas L., Jack, Eric P.
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Volume:
22
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040810871156
Date:
May, 2008
File:
PDF, 239 KB
english, 2008
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