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Service quality evaluation: moderating influences of first-time and revisiting customers
Kuo, Tsuang, Chen, Chih Ta, Cheng, Wan JungLanguage:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2016.1209405
Date:
July, 2016
File:
PDF, 617 KB
english, 2016