Cutting Corners and Working Overtime: Quality Erosion in...

Management Science 2001 / 07 Vol. 47; Iss. 7

Cutting Corners and Working Overtime: Quality Erosion in the Service Industry

Rogelio Oliva and John D. Sterman
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
47
Language:
english
Journal:
Management Science
DOI:
10.2307/822478
Date:
July, 2001
File:
PDF, 889 KB
english, 2001
Conversion to is in progress
Conversion to is failed