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Focused Issue on Service Management || A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers' Perceptions of Waiting and Service
Ziv Carmon, J. George Shanthikumar and Tali F. CarmonVolume:
41
Language:
english
Journal:
Management Science
DOI:
10.2307/2632875
Date:
November, 1995
File:
PDF, 437 KB
english, 1995