What results when firms implement practices: The differential relationship between specific practices, firm financial performance, customer service, and quality.
Gibson, Cristina B., Porath, Christine L., Benson, George S., Lawler, Edward E.Volume:
92
Year:
2007
Language:
english
Journal:
Journal of Applied Psychology
DOI:
10.1037/0021-9010.92.6.1467
File:
PDF, 343 KB
english, 2007