Mechanisms linking employee affective delivery and customer...

Journal of Applied Psychology 2002 Vol. 87; Iss. 5

Mechanisms linking employee affective delivery and customer behavioral intentions.

Tsai, Wei-Chi, Huang, Yin-Mei
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Volume:
87
Year:
2002
Language:
english
Journal:
Journal of Applied Psychology
DOI:
10.1037/0021-9010.87.5.1001
File:
PDF, 72 KB
english, 2002
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