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When Customers Lash Out: The Effects of Customer Interactional Injustice on Emotional Labor and the Mediating Role of Discrete Emotions.
Rupp, Deborah E., Spencer, SharminVolume:
91
Year:
2006
Language:
english
Journal:
Journal of Applied Psychology
DOI:
10.1037/0021-9010.91.4.971
File:
PDF, 334 KB
english, 2006