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Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations.
Ferrin, Donald L., Kim, Peter H., Cooper, Cecily D., Dirks, Kurt T.Volume:
92
Year:
2007
Language:
english
Journal:
Journal of Applied Psychology
DOI:
10.1037/0021-9010.92.4.893
File:
PDF, 640 KB
english, 2007