Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.
Grandey, Alicia A., Kern, Julie H., Frone, Michael R.Volume:
12
Year:
2007
Language:
english
Journal:
Journal of Occupational Health Psychology
DOI:
10.1037/1076-8998.12.1.63
File:
PDF, 326 KB
english, 2007