A Method for Staffing Large Call Centers Based on...

Manufacturing & Service Operations Management 2005 / 01 Vol. 7; Iss. 1

A Method for Staffing Large Call Centers Based on Stochastic Fluid Models

Harrison, J. Michael, Zeevi, Assaf
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Volume:
7
Language:
english
Journal:
Manufacturing & Service Operations Management
DOI:
10.1287/msom.1040.0052
Date:
January, 2005
File:
PDF, 271 KB
english, 2005
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