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On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
Armony, Mor, Maglaras, ConstantinosVolume:
52
Language:
english
Journal:
Operations Research
DOI:
10.1287/opre.1030.0088
Date:
April, 2004
File:
PDF, 364 KB
english, 2004