Contact Centers with a Call-Back Option and Real-Time Delay...

Contact Centers with a Call-Back Option and Real-Time Delay Information

Armony, Mor, Maglaras, Constantinos
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Volume:
52
Language:
english
Journal:
Operations Research
DOI:
10.1287/opre.1040.0123
Date:
August, 2004
File:
PDF, 368 KB
english, 2004
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