“We Will Be Right with You”: Managing Customer Expectations...

Operations Research 2011 / 12 Vol. 59; Iss. 6

“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk

Allon, Gad, Bassamboo, Achal, Gurvich, Itai
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Volume:
59
Language:
english
Journal:
Operations Research
DOI:
10.1287/opre.1110.0976
Date:
December, 2011
File:
PDF, 271 KB
english, 2011
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