Overflow Networks: Approximations and Implications to Call...

Operations Research 2012 / 08 Vol. 60; Iss. 4

Overflow Networks: Approximations and Implications to Call Center Outsourcing

Gurvich, Itai, Perry, Ohad
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Volume:
60
Language:
english
Journal:
Operations Research
DOI:
10.1287/opre.1120.1070
Date:
August, 2012
File:
PDF, 294 KB
english, 2012
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