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[Advances in Culture, Tourism and Hospitality Research] Tourism and Hospitality Management Volume 12 || Surprise, Hospitality, and Customer Delight in the Context of Hotel Services
Kozak, Metin, Kozak, NazmiVolume:
10.1108/S1
Year:
2016
Language:
english
DOI:
10.1108/S1871-317320160000012010
File:
PDF, 192 KB
english, 2016