[IEEE 2016 5th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI) - Kumamoto, Japan (2016.7.10-2016.7.14)] 2016 5th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI) - Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers

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