Distinguishing Service Quality and Customer Satisfaction:...

Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer

Dawn Iacobucci, Amy Ostrom and Kent Grayson
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Volume:
4
Year:
1995
Language:
english
Journal:
Journal of Consumer Psychology
DOI:
10.2307/1480251
File:
PDF, 674 KB
english, 1995
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