Managing uncertainty in call centres using Poisson mixtures

Applied Stochastic Models in Business and Industry 2001 Vol. 17; Iss. 4

Managing uncertainty in call centres using Poisson mixtures

Geurt Jongbloed, Ger Koole
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Volume:
17
Year:
2001
Language:
english
Pages:
12
DOI:
10.1002/asmb.444
File:
PDF, 144 KB
english, 2001
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