Discussion of ‘Modern analysis of customer satisfaction...

Applied Stochastic Models in Business and Industry 2011 Vol. 27; Iss. 5

Discussion of ‘Modern analysis of customer satisfaction surveys: comparison of models and integrated analysis’ by Kennett and Salini

Christopher McCollin
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Volume:
27
Year:
2011
Language:
english
Pages:
5
DOI:
10.1002/asmb.923
File:
PDF, 712 KB
english, 2011
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