Improving service quality: a tale of two operations

Improving service quality: a tale of two operations

Longenecker, Clinton O., Scazzero, Joseph A.
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Volume:
10
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520010341591
Date:
August, 2000
File:
PDF, 194 KB
english, 2000
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