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“If It’s Easy to Read, It’s Easy to Claim”—The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour
Van Boom, Willem H., Desmet, Pieter, Van Dam, MarkVolume:
39
Language:
english
Journal:
Journal of Consumer Policy
DOI:
10.1007/s10603-016-9317-9
Date:
June, 2016
File:
PDF, 328 KB
english, 2016