Customer relationship management and QM maturity: an...

International Journal of Health Care Quality Assurance 2003 / 09 Vol. 16; Iss. 5

Customer relationship management and QM maturity: an examination of impacts in the health‐care and non‐health‐care setting

Fok, Wing M., Li, Jing, Hartman, Sandra J., Fok, Lillian Y.
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Volume:
16
Language:
english
Journal:
International Journal of Health Care Quality Assurance
DOI:
10.1108/09526860310486688
Date:
September, 2003
File:
PDF, 234 KB
english, 2003
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