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Contingencies and characteristics of service recovery system design
Contiero, Enrico, Ponsignon, Frederic, Smart, Philip Andrew, Vinelli, AndreaVolume:
36
Language:
english
Journal:
International Journal of Operations & Production Management
DOI:
10.1108/IJOPM-06-2015-0325
Date:
November, 2016
File:
PDF, 881 KB
english, 2016