Serviceology for Smart Service System || Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person
Sawatani, Yuriko, Spohrer, James, Kwan, Stephen, Takenaka, TakeshiVolume:
10.1007/97
Year:
2017
Language:
english
DOI:
10.1007/978-4-431-56074-6_22
File:
PDF, 187 KB
english, 2017