Serviceology for Smart Service System || Are Superior...

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Serviceology for Smart Service System || Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person

Sawatani, Yuriko, Spohrer, James, Kwan, Stephen, Takenaka, Takeshi
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Volume:
10.1007/97
Year:
2017
Language:
english
DOI:
10.1007/978-4-431-56074-6_22
File:
PDF, 187 KB
english, 2017
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