Serviceology for Smart Service System || A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design
Sawatani, Yuriko, Spohrer, James, Kwan, Stephen, Takenaka, TakeshiVolume:
10.1007/97
Year:
2017
Language:
english
DOI:
10.1007/978-4-431-56074-6_3
File:
PDF, 535 KB
english, 2017