The Effectiveness of Recovery Strategies After Service...

The Effectiveness of Recovery Strategies After Service Failure

McDougall, Gordon, Levesque, Terrence
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Volume:
5
Language:
english
Journal:
Journal of Hospitality & Leisure Marketing
DOI:
10.1300/J150v05n02_03
Date:
September, 1998
File:
PDF, 779 KB
english, 1998
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