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Staffing and scheduling flexible call centers by two-stage robust optimization
Mattia, Sara, Rossi, Fabrizio, Servilio, Mara, Smriglio, StefanoLanguage:
english
Journal:
Omega
DOI:
10.1016/j.omega.2016.11.001
Date:
November, 2016
File:
PDF, 866 KB
english, 2016