Managing service recovery processes: the role of customers'...

Journal of Business Economics and Management 2011 / 09 Vol. 12; Iss. 3

Managing service recovery processes: the role of customers' age

Cambra-Fierro, Jesús, Berbel-Pineda, Juan M., Ruiz-Benítez, Rocío, Vazquez-Carrasco, Rosario
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Volume:
12
Language:
english
Journal:
Journal of Business Economics and Management
DOI:
10.3846/16111699.2011.599405
Date:
September, 2011
File:
PDF, 516 KB
english, 2011
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