[Developments in Marketing Science: Proceedings of the Academy of Marketing Science] Creating Marketing Magic and Innovative Future Marketing Trends || How Customer-Company Identification and Self-Construal Predict Service Recovery Expectations and Complaints: An Extended Abstract
Stieler, MaximilianVolume:
10.1007/97
Year:
2017
Language:
english
DOI:
10.1007/978-3-319-45596-9_4
File:
PDF, 164 KB
english, 2017