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Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J., De Meyer-Heydenrych, Christine F., Svensson, GöranVolume:
35
Language:
english
Journal:
International Journal of Bank Marketing
DOI:
10.1108/IJBM-04-2016-0047
Date:
April, 2017
File:
PDF, 599 KB
english, 2017