Observing delightful experiences of other customers: the double-edged sword of jealousy and joy
Ludwig, Nadine L., Barnes, Donald C., Gouthier, MatthiasVolume:
27
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-07-2015-0171
Date:
January, 2017
File:
PDF, 301 KB
english, 2017