Addressing Differences Between Inbound and Outbound Agents...

Global Business and Organizational Excellence 2016 / 11 Vol. 36; Iss. 1

Addressing Differences Between Inbound and Outbound Agents for Effective Call Center Management

Echchakoui, SaÏD
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Volume:
36
Language:
english
Journal:
Global Business and Organizational Excellence
DOI:
10.1002/joe.21757
Date:
November, 2016
File:
PDF, 339 KB
english, 2016
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