Quality management in services: is the public sector...

International Journal of Public Sector Management 1995 / 12 Vol. 8; Iss. 7

Quality management in services: is the public sector keeping pace?

Redman, Tom, Mathews, Brian, Wilkinson, Adrian, Snape, Ed
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Volume:
8
Language:
english
Journal:
International Journal of Public Sector Management
DOI:
10.1108/09513559510103166
Date:
December, 1995
File:
PDF, 153 KB
english, 1995
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