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Z and W charts for controlling service processes
Requeijo, José Gomes, Puga-Leal, Rogério, Matos, Ana SofiaVolume:
34
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/IJQRM-05-2015-0085
Date:
February, 2017
File:
PDF, 486 KB
english, 2017