Humans Are Not Machines: The Behavioral Impact of Queueing...

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Management Science 2017 / 02

Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time

Shunko, Masha, Niederhoff, Julie, Rosokha, Yaroslav
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Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.2016.2610
Date:
February, 2017
File:
PDF, 5.69 MB
english, 2017
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