Investigating the Dynamics and the Content of Customers’ Social Media Reporting after a Restaurant Service Failure
Israeli, Aviad A., Lee, Seonjeong Ally, Karpinski, Aryn C.Language:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2017.1281193
Date:
January, 2017
File:
PDF, 17.22 MB
english, 2017