A multilevel consideration of service design conditions

Journal of Service Theory and Practice 2017 / 03 Vol. 27; Iss. 2

A multilevel consideration of service design conditions

Karpen, Ingo Oswald, Gemser, Gerda, Calabretta, Giulia
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Volume:
27
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/jstp-05-2015-0121
Date:
March, 2017
File:
PDF, 402 KB
english, 2017
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