An Exploration of Frequent Service Failures in the...

An Exploration of Frequent Service Failures in the Brazilian Airline Industry

Lorenz, Melanie P., Johnson, Catherine M., Barakat, Livia L.
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Volume:
18
Journal:
Latin American Business Review
DOI:
10.1080/10978526.2016.1251822
Date:
January, 2017
File:
PDF, 937 KB
2017
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