Measuring Service Quality: Servqual vs. Servperf Scales

Measuring Service Quality: Servqual vs. Servperf Scales

Jain, Sanjay K, Gupta, Garima
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Volume:
29
Language:
english
Journal:
Vikalpa
DOI:
10.1177/0256090920040203
Date:
April, 2004
File:
PDF, 189 KB
english, 2004
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