Beyond exit and voice: developing an integrated taxonomy of...

European Journal of Marketing 2017 / 05 Vol. 51; Iss. 5/6

Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour

Istanbulluoglu, Doga, Leek, Sheena, Szmigin, Isabelle T
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Volume:
51
Language:
english
Journal:
European Journal of Marketing
DOI:
10.1108/ejm-04-2016-0204
Date:
May, 2017
File:
PDF, 678 KB
english, 2017
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