Delivering Excellent Service: Lessons from the Best Firms

California Management Review 2001 / FALL Vol. 44; Iss. 1

Delivering Excellent Service: Lessons from the Best Firms

Robert C. Ford, Cherrill P. Heaton and Stephen W. Brown
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Volume:
44
Language:
english
Journal:
California Management Review
DOI:
10.2307/41166110
Date:
January, 2001
File:
PDF, 184 KB
english, 2001
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