Do Employee Citizenship Behaviors Lead to Customer...

Journal of Service Research 2017 / 04

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Chan, Kimmy Wa, Gong, Taeshik, Zhang, Ruixue, Zhou, Mingjian
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Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670517706159
Date:
April, 2017
File:
PDF, 338 KB
english, 2017
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