Workplace ostracism and proactive customer service...

International Journal of Hospitality Management 2017 / 07 Vol. 64

Workplace ostracism and proactive customer service performance: A conservation of resources perspective

Zhu, Hong, Lyu, Yijing, Deng, Xincai, Ye, Yijiao
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Volume:
64
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2017.04.004
Date:
July, 2017
File:
PDF, 873 KB
english, 2017
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