![](/img/cover-not-exists.png)
Unveiling the recovery time zone of tolerance: when time matters in service recovery
Hogreve, Jens, Bilstein, Nicola, Mandl, LeonhardLanguage:
english
Journal:
Journal of the Academy of Marketing Science
DOI:
10.1007/s11747-017-0544-7
Date:
May, 2017
File:
PDF, 727 KB
english, 2017