Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E., Keskin, Halit, Koçak Alan, AlevVolume:
37
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2017.1336543
Date:
June, 2017
File:
PDF, 2.18 MB
english, 2017