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Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Jung, Jin Ho, Yoo, Jaewon Jay, Arnold, Todd J.Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670517714331
Date:
June, 2017
File:
PDF, 329 KB
english, 2017