Renew or cancel? Drivers of customer renewal decisions for...

Journal of Business Research 2017 / 10 Vol. 79

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts

v. Wangenheim, Florian, Wünderlich, Nancy V., Schumann, Jan H.
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Volume:
79
Language:
english
Journal:
Journal of Business Research
DOI:
10.1016/j.jbusres.2017.06.008
Date:
October, 2017
File:
PDF, 468 KB
english, 2017
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