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Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective
Aktekin, Tevfik, Ekin, TahirVolume:
63
Language:
english
Journal:
Naval Research Logistics (NRL)
DOI:
10.1002/nav.21716
Date:
September, 2016
File:
PDF, 1.44 MB
english, 2016